Here at Martinez Modern Kitchen, we stive for great customer service. If you are experiencing some inconveniences with your kitchen products, please do not hesitate to send us an email at martinezmodernkitchen.com. Longer than normal shipping dates will occur from time to time, especially during the holidays. We will try our hardest to ensure prompt delivery. For Returns, send an email within 3 days from receiving the product stating the issue. We do require photographic evidence for products that arrived damaged or broken. Substitution of items may be requested if available, Buyer is responsible for return shipping cost.
Information required for processing all claims are:
Name
*Order Number/ ID
*Date Ordered
*Item Description
(*- found on your invoice)
